FAQ

You probably have some questions that you would like to ask us about our logo design service. Here are some of the more common questions and concerns that we have compiled but if you can't find your answers in our FAQ section, please feel free to contact us.

Well, firstly when filling in the order form, you will be asked certain questions and criteria for your logo creation - the purpose of your logo, colors that you prefer, the type of logo design you prefer i.e. text based, graphical illustration etc. Also, you could gather some of the logo designs that you fancy. That way, we will be able to have a better gauge of the image that you are trying to portray.
Yes, most definitely. We can assign you the designer that will be able to help you best, though I am sure all of them will do an excellent job at helping you create a logo. If you are undecided, then just click on 'No preference' box.
Yes, most definitely. We have designed logos for clients in Canada, the US, the UK and Malaysia as well as India.
The first two concepts will be provided within 24 hours. Usually an average project takes about 2-3 days. However, this all depends very much on the level of details and number of edits that are required.
We would usually come up with 2 preliminary logo designs for you according to the requirements that you have specified in the order form, which will be then uploaded to the a special URL that you will be given to view the logos. Usually, our clients would require a little tweaking to the preliminary logo. We actually have a 100% Satisfaction Guarantee or Your Money Back guarantee, so basically you are allowed as many revisions as you want at no extra charge!
All you need to do is to fill out the online order form with all the relevant details about your logo creation. As for your payment, you could either pay by credit card online via our secure servers (which is the fastest method) or send the payment to us.
We require our clients to pay us for our services in advance before we get started on the project to avoid freebie loaders. Instead of us wasting precious time designing logos for people who are not serious to use our service (thereby having less time to spend on designing your logo), you are required to pay for the service in advance. However, we have a 100% Satisfaction, Money Back Guarantee so you can be assured that you will always be delighted with our work or you lose NOTHING
If our professional logo designers are not able to come up with something you like, just ask for a quick and courteous refund. We'll refund you every single cent you paid. No hard feelings. We don't want your money if we can't live up to your expectations
Once the logo is approved we will provide you with the vector files in AI, EPS, and PDF format. In addition to that we will provide you with the high quality JPEG and TIF versions of your logo. We would also provide you with different dimensions of the logo in GIF and PNG (transparent for web).